Vice President of Operations
As the Vice President of Operations, Steven reports to the General Manager and is responsible for planning, managing, directing and coordinating operations in support of the company’s growth. He is charged with leading all operational aspects of Diligent’s Cyber & Intelligence, Software Development & Modernization, Mission Support and Professional Services Divisions, which encompass 17 projects and over 100 personnel and subcontractors. He is responsible for strategic planning and formulating policies for future growth, establishing goals, measuring and managing progress against goals, and reporting operational status to Executive Staff. He is directly responsible for the Operational Profit & Loss statement and for growing and managing Diligent operations in the Federal sector in accordance with our Strategic Plan. Steven takes great pride in establishing and improving processes which consistently lead to high levels of customer satisfaction. He also enjoys the challenge of continually assessing today’s rapidly changing IT environments to create strategies that provide customers with timely and innovative solutions to address future requirements.
Steven has extensive senior leadership and management experience involving large numbers of personnel and high-dollar programs. He gained his extensive leadership and management skills while serving a 24 year career in the United States Air Force, ultimately retiring as a Chief Master Sergeant. Steven is a Certified Project Management Professional, has a Master’s degree in Business Administration from Webster University, is a Certified Information Systems Security Professional, is a certified Lean Six Sigma Master Black Belt, has multiple Master’s Certificates from Villanova University and holds a Master’s Certificate in Government Contract Management from George Washington University.